SHIPPING & RETURNS
You deserve the best, and so does our product. That’s why we’ve worked to determine the best, most efficient shipping methods to get you the goods. We are a small business and you are emailing a real person.
Design Vault will contract shipping through a range of third-party providers, with furniture delivery time to most locations within the contiguous US states of 10-15 business days, but in rare circumstances, up to 4 weeks. We are not responsible for any shipping charges paid to third parties.
It is the buyer’s responsibility to inspect upon delivery, and to refuse receipt of any items not in satisfactory condition. If using a third-party receiver, clients acknowledge the receiving party takes full responsibility for the condition of pieces at the point of delivery if no defects are documented directly with the carrier. On request, customers may also coordinate their own shipping directly with the carrier of their choice by making all arrangements for pick-up and packaging requirements. Carriers arranged by customers take responsibility for item condition at the point of pick-up.
If you wish to pick up your merchandise, please indicate this at the time of purchase as local or state sales tax apply. Please contact us 24 hours in advance so your item will be ready upon your arrival. Customer pick-ups for all sales must be made at Design Vault warehouse location at 4641 Production Drive, Dallas, TX 75235. Pick-up hours are Monday-Friday 11am-5pm. Purchased items left at Design Vault warehouse over 10 business days without payment for additional services will be assessed a daily storage fee of $10 per item per day, billable upon pick-up. Items left over 30 calendar days will become the property of Design Vault.
Design Vault is pleased to offer international shipping to any destination worldwide. We are standing by to assist you with bringing your order home or delivering it to loved ones anywhere around the globe.
Design Vault packages are shipped via DHL or Federal Express international shipping service. Delivery can take place in 3-5 business days. Orders are usually picked packed and ready to ship within five business days of placing an order. A business day is considered to be Monday through Friday, excluding holidays.
Please note that shipments outside the US may be subject to import duties and taxes, which are the sole responsibility of the recipient. Please contact your respective customs office for further information about specific duties and taxes for your country. In addition, we are required by law to disclose the full value of package contents and cannot alter the value of your invoice or receipt.
All custom orders and pre-order delivery time frames begin after the piece is complete or in stock at our warehouse.
A pre-order is the purchase of an item not currently in stock at our warehouse. Every pre-order item has an estimated arrival date to our warehouse in Dallas, TX. Any product purchased on pre-order will be reserved for the buyer and shipped out or scheduled for white glove delivery (depending on the size and nature of the piece) after the product has arrived to our warehouse. Please expect delivery within 1-4 weeks after the estimated arrival date listed on the product page.
Design Vault will only hold orders of in-stock products up to 30 days. The 30 day hold time will apply to pre-orders and custom furniture beginning after the first notification for delivery or pick-up.
Our Operations Team will be in touch to schedule white glove delivery once your products are ready to go (1-7 days in advance). If you have specific delivery requests or instructions, please note these on your order at time of purchase. Smaller items are often sent via UPS. These deliveries are not scheduled, but tracking will be shared to the email you provide once your order is sent out.
Floor models, sale items, custom orders, and vintage items are sold 'as-is' condition with all sales final and no returns. Outgoing shipping is non-refundable. Vintage items will show wear consistent with their age. Buyer should assume no restoration work has been performed by Design Vault unless otherwise specified. Listed price for all merchandise does not include shipping, packaging, or refinishing costs unless expressly noted. Sales discounted 30% or more off of retail are final and non-refundable.
External conditions beyond the control of Design Vault can affect the life expectancy of products. Design Vault neither assumes nor offers any warranty on vintage or refinished/reupholstered items after they are retrieved from Design Vault.
Customer pick-ups for all sales must be made at Design Vault's warehouse location at 4641 Production Dr, Dallas, TX 75235. Pick-up is scheduled by appointment only. Purchased items left at Design Vault over 10 business days without payment for additional services will be assessed a daily storage fee of $10 per item per day, billable upon pick-up. Purchased items left over 30 calendar days will be reassumed as property of Design Vault, with no credits or refunds issued.
For reupholstery, clients acknowledge that yardage quotes are provided to the best of our ability without shorting the piece in question. Due to volume and space constraints, Design Vault will not be responsible for the handling and return of excess client fabric. Deposits made for any work are not refundable if an order is cancelled. If an order is cancelled before shipment, that deposit or payment will be returned to the customer as a store credit which can be used for future purchases at Design Vault.